1-What are the symptoms of sleep apnea?

Common symptoms of sleep apnea include loud snoring, pauses in breathing during sleep, daytime fatigue, morning headaches, difficulty concentrating, and irritability. Some people may also wake up gasping or choking during the night. If you or your partner notice these signs, it is important to seek medical advice. 

Don’t hesitate to consult our blog posts on sleep apnea on our website www.wirespiratory.com .

2-How do I know if I have sleep apnea?
The only reliable way to confirm sleep apnea is through a sleep study (polysomnography), performed either in a clinic or at home. Your doctor or a sleep specialist will analyze your breathing patterns and oxygen levels during sleep. If you often feel tired despite sleeping well, consult a professional for a proper diagnosis.

3-Are the devices covered by insurance?
Coverage depends on your insurance provider and country. In some regions, CPAP machines and related accessories may be partially or fully covered if prescribed by a doctor. We recommend contacting your insurance company or healthcare provider to check your eligibility for reimbursement.

4-Can I use a CPAP without a medical prescription?
It is not recommended to use a CPAP device without a medical prescription. The pressure settings must be personalized based on your medical evaluation. Using it incorrectly could lead to discomfort or ineffective treatment. Always consult a sleep specialist before starting CPAP therapy. Otherwise, on www.wirespiratory.com we do not require a medical prescription, you can purchase a device freely. The machines have an autopilot mode, and the pressure will automatically adjust according to your breathing patterns.

 

1-What types of CPAP machines do you offer?
On www.wirespiratory.com we offer a wide selection of CPAP and Auto-CPAP machines from leading brands known for their reliability and comfort. Our range includes compact travel CPAPs, standard home devices, and models with integrated humidifiers and smart monitoring features to suit different patient needs and preferences.

2-What is the difference between CPAP and Auto-CPAP machines?
A standard CPAP machine delivers a fixed level of air pressure throughout the night, as prescribed by your doctor. An Auto-CPAP (or APAP) automatically adjusts the pressure based on your breathing patterns, providing more comfort and adapting to your individual needs. Auto-CPAPs are often recommended for patients with variable sleep positions or fluctuating pressure requirements.

3-Which type of mask should I choose: nasal, full-face, or nasal pillow?
The best mask depends on your breathing habits and comfort. A nasal mask is ideal for those who breathe through the nose, while a full-face mask is better if you breathe through the mouth or have frequent nasal congestion. Nasal pillows offer a minimalist design, suitable for those who prefer less facial contact or feel claustrophobic with larger masks. Find all our masks on www.wirespiratory.com

4-Can I use a mask from a different brand than my CPAP machine?
Yes, most CPAP masks and hoses are designed with universal connections, making them compatible with different machine brands. However, there are a few exceptions, such as the ResMed AirMini, which requires specific compatible masks. Always check compatibility before purchasing to ensure optimal performance.

 

1-How should I clean and maintain my CPAP equipment?
To ensure effective treatment and hygiene, clean your mask, tubing, and humidifier regularly. Wash your mask with warm, soapy water at least once or twice a week, rinse thoroughly, and let it air dry. The tubing should be cleaned every two weeks using warm water and mild soap, then left to dry completely. The humidifier chamber should be emptied and refilled daily with fresh distilled water, and cleaned weekly to prevent mineral buildup.

For thorough cleaning, you can use the cleaning brush specially designed to clean hard-to-reach areas of CPAP circuits and masks. Find this brush on our website www.wirespiratory.com 

2-How often should I replace my mask, tubing, and filters?
For optimal performance, your mask should generally be replaced every 6 to 12 months, depending on wear and comfort. The tubing should be changed every 6 months, and disposable filters every 1 to 3 months or as soon as they appear dirty. Regular replacement helps maintain hygiene and ensures consistent air pressure and comfort. Find filters, tubing and mask in our dedicated category on www.wirespiratory.com .

3-How do I adjust the humidifier settings?
The humidifier level can be adjusted on your CPAP device according to your comfort and environment. If you experience dryness in your nose, mouth, or throat, increase the humidity level gradually. In warm or humid climates, you may need to lower the setting. Always use distilled or demineralized water to avoid mineral deposits and extend the life of your equipment.

4-Can I use my CPAP device while traveling?
Yes, most CPAP devices are travel-friendly and work on 100–240V, 50–60Hz power, making them compatible worldwide. You may need a plug adapter depending on your destination. For air travel, it is recommended to carry your CPAP as hand luggage, as it is considered a medical device. Some models are specifically designed for travel — lightweight, compact, and battery-compatible for added convenience : see the travel CPAP on www.wirespiratory.com .

1-How can I place an order on your website?

Placing an order on our website is simple and secure.
You can buy your CPAP machine, mask, or accessories online in just a few easy steps:

1. Browse our collection of CPAP machines and sleep apnea products.
2. Click “Add to Cart” and proceed to checkout.
3. Enter your shipping and payment information, then confirm your order.

Once your purchase is complete, you’ll receive an order confirmation email followed by a shipping notification with tracking details.
Our team is always available to assist if you need help placing your order or choosing the right CPAP equipment.

2-What payment methods do you accept?

We offer a variety of secure and convenient payment methods for all customers. You can pay using:
• Credit or Debit Cards – Visa, MasterCard, American Express
• PayPal – for safe and fast online checkout
• Local Bank Transfers – available for customers in Sint Maarten

All transactions are encrypted and protected, ensuring your personal information remains 100% secure.
Whether you’re shopping locally or ordering from another island, our online checkout is fast, easy, and reliable.

 

3-How long does delivery take?

We pride ourselves on fast and reliable CPAP delivery throughout Sint Maarten and the Caribbean.

Typical delivery times:
• Sint Maarten: 1–3 business days
• Other Caribbean islands: 3–7 business days
• International orders: 7–14 business days

Every order is carefully packed and shipped with trusted carriers.
You’ll receive a tracking number by email once your order is dispatched, so you can monitor your package until it arrives safely.
We know how important your sleep therapy is — that’s why we make sure your CPAP machine and accessories arrive quickly and securely.

 

4-Do you deliver outside Sint Maarten / the Caribbean?

Yes! We offer CPAP machine delivery across the Caribbean and to international destinations.
Customers from neighboring islands and overseas can enjoy the same secure checkout, fast processing, and professional service.

Shipping rates and delivery times vary depending on location, but we always strive to offer the best and most affordable international shipping options.
If you’d like a personalized quote for your country, please contact our Customer Service team with your address — we’ll provide accurate details on cost and estimated delivery time.

 

1-Do you offer a demonstration or trial before purchase?

We currently don’t provide an in-home trial for CPAP machines or accessories.
However, we offer free personalized guidance to help you choose the best device and mask for your sleep apnea treatment.

Our specialists can explain key features, compare models, and even demonstrate setup steps remotely so you feel confident before buying.
Your comfort and peace of mind always come first.

 2-Do you provide after-sales support or technical assistance?

Absolutely! We’re here for you long after your purchase.

Our after-sales support team is available to help with:
• Setting up your CPAP machine
• Adjusting pressure or mask fit
• Cleaning and maintenance tips
• Troubleshooting or technical questions

We pride ourselves on quick, friendly, and professional service  so you can enjoy better sleep without stress.

3-How can I contact customer service for help or advice?

You can reach our Customer Care Team easily at any time :
• Email: oxycaresm@gmail.com
• Phone: +1 (721) 520 4949
• Online form: available on our Contact Us page

We reply to all inquiries within 24 hours (usually sooner).
Whether you need help with your order, setup, or product advice, our friendly team is always happy to assist.
Your satisfaction and sleep comfort are our top priorities.

4-What should I do if my CPAP device stops working?

If your CPAP device stops working, first check the basics: make sure it is properly plugged in, the power outlet functions, and all connections (tubing, mask, filters) are secure. Inspect the power cord for damage and ensure the air filters are not clogged.

If the device still doesn’t work, avoid trying to repair it yourself. Contact our customer service or your equipment provider for technical support. They can help you troubleshoot the issue or arrange for repair or replacement if needed.

If your device is under warranty, keep your purchase receipt or invoice ready, as it may be required for service or replacement.